I hold a Non-Executive Director role at a local NHS Trust. I chair the Trust Boards sub-committee on Quality and
Safety and I am immensely proud of the achievements of all of those who work so
hard to ensure patient’s safety is put first and foremost at the centre of the care that
is provided. Over many years I've been associated with the NHS, I have
been exhorted on numerous occasions to look at how the airline industry has successfully
developed an approach to quality and safety that many organisations could do
well to emulate. And there is good reason to. There is only a 1 in 9785 chance you will die from a airplane
crash, whereas there is a 1 in 7 chance of dying by heart attack or 1 in 672
chance of death occurring as a consequence of walking.
It’s safe to fly. Pilots spend many
hours in a flight simulator so real that moving from the simulator to
flying a real plane is relatively easy. The safety checks and routines are an all
pervading part of every stage of a flight. The decisions taken by the pilot,
and the equipment they use are all monitored and recorded. Quality on the other
hand can be a different thing. I have experienced both the quality experience that is Business Class travel as well as flying with no frills airlines. However it was still a shock to read about David Dao, the 69 year old grandfather and doctor from
Kentucky who suffered humiliation, distress, concussion and lost 2 teeth when
he was dragged off a United Airplanes plane at Chicago airport last weekend. Undoubtedly and rightly so, there will be a court case with punitive damages being made against the airline.
I found quality and safety featuring large
in my world last week. On Tuesday afternoon I was on the 8th floor of St James House in Salford. The view across what is a rapidly changing and
rejuvenated city-scape of Salford to the Manchester city centre sky line beyond was
wonderful. I was there to interview the short-listed candidates in the
innovation category of this year’s Salford Business Awards. The University and
Salford City Council have a long association with these awards, and this was
the second year running I was asked to be part of the judging panel. It is a great
privilege and I always find it very interesting to hear about the various innovations
submitted for consideration.
Obviously I can’t disclose any
details, it’s all confidential until the awards evening in May. However, a
number of new ideas fired up my imagination – ‘
cuckoo brewing’ was one. This is
where a microbrewery use the facilities and equipment of another (and possibly
rival microbrewer) to make their own beers, which I thought was fairly innovative;
there was an happiness app that enabled a real-time snap shot to be taken of the mood of an organisations workforce; and a virtual
reality facility that was being used to train people what it might be
like to work in confined spaces like sewers and underground environments.
The later was pretty interesting
but I wasn’t completely convinced that virtual reality could replicate real
life in a way to make it, well real. That was until last Thursday when I took
an hour out of my day’s meeting to visit the University's Octave facility. It was a totally
engaging experience. The Octave is a fully configurable, immersive holographic
experience which involves sight, sound and touch that can bring together people
and objects in a single virtual reality. It is one of the worlds
most advanced multi-modal research systems. The facility recreates 3D vision around
and beneath the user, who become immersed in virtual realty world with the ability to
move and manipulate any of the objects they see.
It was fantastic. I was able to
engage with a number of experiments, including one that tested peoples
responses to vertigo – and the test was that impressive I found myself inching
around a narrow ledge trying to keep my balance and prevent myself falling off
and into the void below. It was heart poundingly realistic. The system can
recreate many different environments using any available data such as building plans, street level images, 360 degree films and it can all be put together in a totally unbelievable
way. My favourite experience was being able to walk around a virtual reality construction of the University
campus whilst it was shrouded in fog. The campus was situated in the
surrounding urban and country environment of Salford and Manchester and beyond.
It was a totally different experience (and view) to the one I had seen from the
8th floor window earlier in the week, but just as exhilarating.
And
whatever it is you are doing this Easter Sunday, I hope the reality lives up to
your expectations!
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